Our Commitment to Quality
Thomas Smith Fasteners is committed to Total Quality Management.
Thomas Smith Fasteners is fully accredited to BS EN ISO 9001 : 2000, and operate a Quality Management System in accordance with the requirements of this standard.
We endeavour to not only meet but exceed our Customer's expectations - we take pride in the fact that our service is to the highest standards.
Experience in Quality Management
We have many years of valuable experience in producing Quality Assured Fasteners.
In-house capability to undertake:
- Plating and surface coating thicknesses
- Full Hardness and tensile testing
- Ultrasound scan on materials
- Microscopic investigation
- Metallurgical reporting
Our highly trained Sales and Quality Control teams can assess your requirements and ensure that they are met.
Staff Training
In accordance with our BSI registration, staff are trained to a high level both in-house and by external bodies. Employees are sponsored from NVQ through to Degree level.
Striving towards Improvement
Thomas Smith Fasteners constantly assess and review our service - Our focus is on continual improvement.
In accordance with our BSI registration, we hold regular QMS meetings in which we assess and review our performance and set Improvement Objectives.
Our Service Promise
We constantly monitor customer feedback and data from our sales teams and field representatives with a view towards improving our performance and providing you, the customer, with optimal service.