Achieving and maintaining the highest standards of Quality & Health and Safety are of prime importance to our business.
Our employees recognise the significance that Quality Assurance provides in ensuring customer satisfaction, and endeavour towards continual improvement through our regular KPI meetings.
Thomas Smith Fasteners is committed to Total Quality Management.
Thomas Smith Fasteners is fully accredited to BS EN ISO 9001 : 2008, and operate a Quality Management System in accordance with the requirements of this standard.
We endeavour to not only meet but exceed our Customer's expectations - we take pride in the fact that our service is to the highest standards.
We have many years of valuable experience in producing Quality Assured Fasteners.
In-house capability to undertake:
Our highly trained Sales and Quality Control teams can assess your requirements and ensure that they are met.
In accordance with our BSI registration, staff are trained to a high level both in-house and by external bodies. Employees are sponsored from NVQ through to Degree level.
Thomas Smith Fasteners constantly assess and review our service - Our focus is on continual improvement.
In accordance with our BSI registration, we hold regular QMS meetings in which we assess and review our performance and set Improvement Objectives.
We constantly monitor customer feedback and data from our sales teams and field representatives with a view towards improving our performance and providing you, the customer, with optimal service.